New York: BlackBerry subscribers throughout the world sustained to experience disruptions in service for 3rd consecutive day as problems with Research In Motion’s equipment in its data centers emerged to now be affecting North American subscribers as well.
Customers using Research In Motion’s BlackBerry smartphones in Europe, the Middle East and Africa experienced an email, messaging and Web surfing outage on Monday. The troubles continued Tuesday with only blemished access to email, BlackBerry Messenger, and Web. Originally the problems only affected subscribers mainly in Europe, the Middle East, India and Africa.
On Wednesday morning customers in US and Canada also began complaining of emails being delayed and sent in batches.
The company said that the difficulty had been fixed. But it also added that it might take some time to work through the backlog of data, which had not yet been sent to subscribers’ devices. Email started to dribble in for some users late Tuesday.
“Although the system is designed to failover to a back-up switch, the failover did not function as previously tested,” the company explained in a statement on Tuesday.
“As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed,” it added.
BlackBerry users in Canada and parts of Central and South America also suffered service disruption previous month, when RIM’s e-mail and messenger services were down.